Return Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at zenvora2026@outlook.com. Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

To start a return, please contact us at zenvora2026@outlook.com. Returns must be approved before being sent back. Once approved, we will provide the return address and return instructions. Items sent back without prior authorization will not be accepted.

If your return request is approved, we’ll provide instructions on how and where to send your package.

Return shipping costs:
- If the item is defective, damaged, or you received the wrong item, we will cover the return shipping cost.
- For non-quality-related returns, the customer is responsible for the return shipping cost.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Non-returnable items
Certain items are not eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items that have been used, worn, or damaged after delivery

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges
We do not offer direct exchanges. If you would like a different item, please request a return for the original item first. Once your return is approved, you may place a new order.

European Union 14-day cooling off period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zenvora2026@outlook.com.