Shipping Policy

Processing Time

Orders are usually processed after payment is confirmed, excluding weekends and public holidays.

Some items may require additional preparation time depending on product type, customization requirements, order volume, or availability. If we need additional information from you to complete your order, we will contact you by email.

Shipping & Delivery

We currently ship to selected countries and regions. Available shipping options, estimated delivery times, and any shipping fees will be shown at checkout based on your delivery address.

Delivery times may vary depending on your location, carrier service, customs processing, holidays, weather conditions, or other factors outside our control.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Fees

Shipping fees are calculated at checkout based on your location, order details, and the available shipping method.

From time to time, we may offer free shipping or shipping promotions. Any available shipping discount will be shown at checkout before you complete your order.

Customs, Duties & Taxes

For international orders, customs duties, VAT, import taxes, or local fees may apply depending on your country or region.

These charges are determined by your local customs office and are the responsibility of the customer. We recommend checking your local import rules before placing an order.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order.

If an order is returned, delayed, or lost due to an incorrect or incomplete address, we may not be able to refund shipping costs or reship the order for free.

Delays

We do our best to process and ship orders as quickly as possible. However, shipping delays may occasionally occur due to carrier delays, customs inspections, high order volume, public holidays, or unexpected events.

If your order is significantly delayed, please contact us at:support@zenvorashop.co